Refund Policy

OUR REFUND POLICY

In order to cancel the order

-Log in to ffray.com account and go to MyAccount –> Order history -Identify the ordering customer wish to cancel and click on Cancel button against the order For the prepaid orders which are canceled, the amount will be refunded to the payment mode/account that was originally used to make the transaction.​

Refund Policy

Refund will be processed to the customer in the following cases: Prepaid orders: Orders which are canceled by Ffray or Customer before processing, a refund will be initiated automatically Prepaid orders and Returned: if for any reason, customer returns part/full of the order within 10 days after the invoice is generated, a refund will be generated automatically COD orders: in the case of COD orders, the return will be approved only after a thorough examination of the products delivered. In this case, it is up to the discretion of the company to allow return either partially or fully. However, for such orders, Exchange is allowed within 30 days after the invoice is generated. For the cases above, the refund will be credited to customer account within 7 working days after the refund is generated

Cancellation Policy

At ffray.com, it is our constant endeavor to provide our customers with the quality Ffray at competitive prices. If for some reason, the customer wants to cancel an order, he/she can do this before we ship/process the order. Orders which are processed, cannot be canceled.